I gues the would be a filter configured in Hp SIM to create tickets. So take a look an your Event filters.
Also look in SIm under Options > Events > Automatic Event Haldling Manage Task. There you should have a task that creates the tickets using a collection on events configured under System and Event Collections > Customize. Here you can edit or create collections of servers and ore events. These collections can be used for your tasks.
But is you want to know or ask mote about HP SIM look here : https://community.hpe.com/t5/Systems-Insight-Manager-Forum/bd-p/itrc-455
Here you will find the HP SIm forum, this is the server forum.