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DL380p Gen8 P420i 1783-Slot 0 Drive Array Controller Failure

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I have an HP DL380p Gen8 server with all current firmware installed on everything (BIOS, RAID, iLO, etc).  This server has sat in a Datacenter from day 1 but has had an issue when we first bought it brand new a few years ago.  The issue being it would start up normally, boot into WIndows 2012 R2 fine but if we had to reboot, it would stick at the BIOS loading screen "Power and Thermal Calibration in Progress".  Rarely it would get past that and start booting in to Windows but would freeze at the WIndows Loading screen.  Fans would then crank up to 60% and just sit like that until we iLO'd in and would do a hard shut off and turn it back on.  It was always in production so we never had the change to fully troubleshoot it or contact HP about warranty claims (dumb I know).  We have since pulled this from the datacenter and wanted to have it in house as a test server for various things so we ordered some extra hard drives that were the same as the ones already in it (653960-001 2.5" 300GB 15k SAS).  When we installed these into slots 5-8 we got the error Slot 0 HP Smart Array P420i Controller nitalizing... 1783-Slot 0 Drive Array Controller Failure! [Self-test failure (cmd=0h, err=00h, lockup=014:0h)].  So we pulled all the drives out, unplugged the server, waited 5 minutes, plugged all back in, same error.  We could not launch the HP Smart Array manager with this error.  We took out the original drive and put the new ones in slots 1-4 and it booted fine, we could access Smary Array Manager, it saw all 4 drives, we could create an array, installed Windows, and it booted.  We then took the original drives and plugged them into slots 5-8 along side the new drives in slots 1-4, we got the failure error again.  We unplugged everything again, removed the FBWC card, unplugged the battery from it, let it sit for a while, plugged it all back up, same error with all 8 drives plugged in.  I messed around with different drive orders, different amounts of drives, etc and I would always get this same error.  I did eventually get it to see 5 drives if I used slots 1,2,3,4,6 only.  I could create an array with 5 those 5 drives, install Windows, etc.  Also it didnt matter which physical drives they were (new or old and mixed).  Max I could get was 5 using those specific slots.  I tried some consumer SSD's laying around in case it was a power issue but they were never detected in any slot.  There is no issue with the left bay (slots 1-4) no matter what drives I use, I only have a problem with the right bay (slots 5-8).  Specs of the server Dual E5-2620, 64GB memory, dual 460W PSU, DVD-RW, no add in cards, stock 4 port GB LAN adapter, and the hard drives I have listed. All genuine HP parts, no 3rd party parts.  I have attached pictures with all 8 drives giving me the error and a picture with no FBWC.  I dont want to use an add-in RAID card as the fans spin up and are loud in our little office.  With no add-in cards, they run around 6%-7% and is almost silent.  Since its the integrated RAID card, I cant swap it unless I board swap.  Any ideas?  Do I need to upgrade power supplies to dual 750W?


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