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Re: Smart Array P420i "could not be authenticated as a genuine HPE drive"

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Hi,

Try some basic troubleshooting:
1. Switch OFF the server and remove the power cord.
2. Reseat all hard drives.
3. Reseat cables between the controller and drive cage.
4. Update server BIOS and hard drive (EG0450FBDSQ) firmware to the latest.

Version:HPD6(D) (24 Oct 2016)

Problems Fixed:

This firmware reduces the possibility of the controller and drive not properly negotiating link signaling, resulting in the controller not being able to identify a drive attached to a particular port/slot during system boot up. This firmware improves signal quality between the drive and the controller.

 

Thank You!
I am a HPE employee
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