$ 0 0 can you send me the event Log? also you can check :http://www.hp.com/go/hpsum/documentation. http://h20565.www2.hp.com/portal/site/hpsc/template.BINARYPORTLET/public/kb/docDisplay/resource.process/?spf_p.tpst=kbDocDisplay_ws_BI&spf_p.rid_kbDocDisplay=docDisplayResURL&javax.portlet.begCacheTok=com.vignette.cachetoken&spf_p.rst_kbDocDisplay=wsrp-resourceState%3DdocId%253Demr_na-c04073288-2%257CdocLocale%253D&javax.portlet.endCacheTok=com.vignette.cachetoken