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Re: HPE ProLiant DL160 Gen9 Server & Matrox G200eH screen resolution problem

April 15, 2020, 4:35 pm
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Thank you so much for the idea. This is a bit complicated, as no monitor connected to the server at this moment. We access it with ILO and Zoho Assist / Teamviewer (also have RDP connection from the internal network, but due to a special installation process the third-party application access had to be granted) A software is running on the server and that needs the full HD resolution. 

Is there any way to force Windows to use different monitor driver instead of the generic pnp driver? (it supports only 32 bit color depth and I guess the Matrox supports full HD resolution in 16 bit only) 

Will try to connect a monitor later today and test it with that (due to the location, it is a bit tricky)

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Re: ML370 G6 Won't Power On when NC375i is Plugged

April 15, 2020, 4:35 pm
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Hi,

I'll try and answer you, but I think it's hardware ´back’panel’´ !!

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Re: DL360 G7 all 4 HDDs in amber led error at boot

April 15, 2020, 5:29 pm
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Re: Disk Drive Firmware Update Recommended

April 15, 2020, 5:57 pm
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Hi,

May be the SPP version you have used is not supported, or it may not have the latest  firmware for these drive model .

Which SPP version you have used ?

I believe you need to use SPP 2017.04,  or earlier versions with G6 server,  SPP2016.10

For VMware version use following (individual update), Please refer installation instruction.

DG146BAAJB HPDB (D)(10 Sep 2013)

https://support.hpe.com/hpsc/swd/public/detail?swItemId=MTX_c05af704db3848daa7249e1747&swEnvOid=4115#tab-history

DG0146BALVN  HPD5(3 May 2016)

https://support.hpe.com/hpsc/swd/public/detail?swItemId=MTX-d898d40fef434a4a842f831411#tab-history

Hope it helps!

Regards,

Sudhir

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Re: DL360Gen8 and 11020 Trap

April 15, 2020, 7:29 pm
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Re: SNMP - System health - Value from SNMP is different from real iLO value

April 15, 2020, 8:31 pm
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Greetings!

Please ensure the following points.

1. There should not be any space before/after the OID as this can cause this error.


2. Please check your Integrated Management Logs in iLO. Events in there don't auto-resolve, so if there were any left in the logs from a previous event it will cause the OID to pull a warning or error state. Please clear the Integrated Management logs and check the results.

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HP server one HDD showing Amper light continuasly

April 16, 2020, 12:36 am
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Dears , 

      I have HP ML350 G8 Server with Raid 5 ( total 3 HDD) one of the disk failed and we replace it with new HDD (Hot Swap). But still the new HDD showing Amper light .

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Re: Can't configure B120i RAID Controller or boot into SSA

April 16, 2020, 1:39 am
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Hello,

I hope all is well.

Please follow the below customer advisory to configure raid from SSA.

Title: HPE ProLiant ML10 v2 Server - Configuring Raid Array and Installing Operating System

https://support.hpe.com/hpesc/public/docDisplay?docId=mmr_kc-0128448

Offline HP Smart Storage Administrator (HP SSA)

https://support.hpe.com/hpsc/swd/public/detail?swItemId=MTX_321a88714bff4279abf175b9bd

HPE Dynamic Smart Array B120i Controller

https://support.hpe.com/hpesc/public/km/product/5293150/Product?cc=us#t=DriversandSoftware&sort=relevancy&layout=table&numberOfResults=25

HPE Dynamic Smart Array B120i Controller

 If you feel this was helpful please click the KUDOS! thumb below!   

Regards,

 

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Re: Gen10 Array Controllers in mixed mode

April 16, 2020, 1:55 am
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Hello,

I hope all is well.

I think you are using the P816i-a controller not  i816a. If yes, follow the below documents for more clarification.

HPE Smart Array P816i-a Controller – Overview

https://support.hpe.com/hpesc/public/docDisplay?docId=emr_na-a00018964en_us

HPE Smart Array SR Gen10 User Guide

http://itdoc.hitachi.co.jp/manuals/ha8000v/hard/Gen10/SA/879006-002_en.pdf

VMware Compatibility Guide

https://www.vmware.com/resources/compatibility/detail.php?deviceCategory=vsan&productid=41786

 If you feel this was helpful please click the KUDOS! thumb below!   

Regards,

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Re: Gen10 Array Controllers in mixed mode

April 16, 2020, 2:09 am
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Hi,

thanks for your reply, I know these documents. I'm refering to https://kb.vmware.com/s/article/2129050

  • If the vSAN disks are in pass-through/JBOD mode, the non-vSAN disks mustalsobe in pass-through/JBOD mode

We are not using vSAN, we are using Ceph. and I know that p816i-a controller supports mixed mode. But I don't know the impact of mixed mode, using 2 disks in RAID 1 for OS and remaining Ceph disks in HBA mode.  What are the drawbacks? If this configuration is not supported for vSAN, I can imagine that it might affect Ceph too. 

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Re: DL360e Gen8 post message 261 - Server Platform Services Firmware Flash

April 16, 2020, 4:04 am
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I hope all is well.

The servers running on very old BIOS and the firmware’s set and latest having several fixes and enhancement to apply for fixing the known issues and efficient troubleshooting.

We never recommend to update with the latest SPP, If the server running old firmware.

I would request you update the server bios as per the below sequence.

03/05/2013---->Version:2014.02.10(A) (2 May 2014)------>Version:2018.05.21(A) (6 Jul 2018)----->2019.05.24(A)(28 Jun 2019)

Let me know if the issue still persists.

 If you feel this was helpful please click the KUDOS! thumb below!   

Regards,

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Re: Question about Smart Array B320i

April 16, 2020, 4:14 am
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Hello,

I hope all is well.

AS per shared information, you have to purchase the SAS license key for using  SAS hard disk with the B320i controller.

Please follow the below documents for more clarification.

HP ProLiant DL360e Gen8 Server Maintenance and Service Guide ( Follow the below page no 68)

https://shared.swissparts.ch/manuals/HP/Server/HP%20ProLiant%20DL360e%20Gen8%20Server%20Maintenance%20and%20Service%20Guide%20(5955K).pdf

HP Dynamic Smart Array RAID Controller User Guide ( follow the page no 5)

https://support.hpe.com/hpesc/public/docDisplay?docId=c03326739

Dynamic Smart Array controllers (B120i and B320i) Quick Specs follow the page no 2 for more clarification

http://nbc.intersmartweb.com.br/PDF/HP_BC393A.pdf

HP ProLiant DL380e Generation 8 (Gen8)

 

Ports

Ports B120i Up to 6 SATA drives

NOTE: NO SAS supported.

B320i Up to 8 SATA drives;

NOTE: SAS supported with an optional SAS License key.

HP ProLiant DL380e Generation 8 (Gen8)

https://h20195.www2.hpe.com/v2/getdocument.aspx?docname=c04128166

NOTE: This riser kit comes with the B320i Smart Array controller which provides support for up to 8 SAS or SATA drives and requires a SAS license key to support SAS drives.

If you feel this was helpful please click the KUDOS! thumb below!   

Regards,

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Re: Error when updating SSD firmware "Update not attempted. All selected devices are either up-

April 16, 2020, 4:35 am
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Hello,

I hope all is well.

I would request you, take the complete data backup before the hard disk firmware update

Please follow the advisory for more clarification on how to check the current firmware version and power on hours

Advisory: HPE SAS Solid State Drives - Certain HPE Solid State Drive Models May Experience Drive Failure at 32,768 Hours of Operation

https://internal.support.hpe.com/hpesc/public/docDisplay?docId=emr_na-a00093545en_us

Smart Storage Administrator: SSA GUI -> SATA Drive Details -> Smart Array Controller -> Power On Hours:

 

SSD frimware.PNG

If you feel this was helpful please click the KUDOS! thumb below!   

Regards,

 

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Re: DL380 Gen9's hang booting from spp iso

April 16, 2020, 5:46 am
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Hi Kerry, I have had similar problems on a variety of different DL360s, eventually worked out that the HTML5 console seems to be the issue. If you use the Java console it works fine as normal, also noticably slower loading the SPP before it dies when using the HTML5 option. I'm seeing this with iLO version 2.70, will be interesting to see if it is fixed in 2.73.

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Re: Error when updating SSD firmware "Update not attempted. All selected devices are either up-

April 16, 2020, 6:43 am
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Thank you, but clicking on the link says "Document not available". Please advise.

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DL380 G7 + Smart Array P822 capacitor recharging issue

April 16, 2020, 8:50 am
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I added a refurbished Smart Array P822 controller (with 2GB FBWC cache) to a DL380 G7 server. I'm getting the following error in IML.

POST Error: 1798-Slot X Drive Array - Array Accelerator Self-Test Error Occurred - Array Accelerator is disabled

 

Using the ACU I see that the cache module is permanantly disabled and capacitor 1 is recharging. I was getting that message for 48 hours. Noticing some visible damage to the capacitor's cable, I ordered a new one from HPE. After installling that I checked the ACU and the same issue persisted. I checked again after 24 hours to no avail. Finally I checked the LEDs on the cache module (LED3: on, LED2 and LED 1 off) and according to this troubleshooting doc the cache module is idle and the capacitor is charged. Also the heartbeat LED on the controller is flashing once a second.

The ADU report for the array, with the new capacitor installed.

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Re: Error when updating SSD firmware "Update not attempted. All selected devices are either up-

April 16, 2020, 11:22 am
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Here is the correct document link is for drive model VK003840JWSST, which fails at 32,768 power-on hours:

HPE SAS Solid State Drives - Critical Firmware Upgrade Required for Certain HPE SAS Solid State Drive Models to Prevent Drive Failure at 32,768 Hours of Operation
 https://support.hpe.com/hpesc/public/docDisplay?docId=emr_na-a00092491en_us

It's possible the SSD firmware update applied successfully, but a reboot is needed to activate the firmware, which happens in some situations. If that is the case, iLO won't report the updated firmware until after the reboot. However,  if the firmware update was successful, Smart Storage Administrator (SSA) will report the firmware as HPD8 prior to the reboot. Check with SSA and let us know what it reports.

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Re: Error when updating SSD firmware "Update not attempted. All selected devices are either up-

April 16, 2020, 11:26 am
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It looks like I'll need to install the SSA first. I tried doing so on the mgmt VM we run but apparently virtualized environments are not supported for the app, so I'll look to finding a physical and installing on that.

Will report back when completed and can verify, thanks.

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Re: Error when updating SSD firmware "Update not attempted. All selected devices are either up-

April 16, 2020, 12:51 pm
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After looking into it a bit further, it looks like a reboot is needed after the SSD firmware update in order for both SSA and iLO  to report the updated firmware version. Interested in knowing whether a reboot has occurred.

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Replace RAID controller P440ar for DL380 Gen9

April 16, 2020, 6:19 pm
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Hello,

I have a server DL380 G9, the raid controller P440ar reported a critical error so I have bought a new P400ar card. What do I need to prepare when I replace the new card without losing raid partitions.

Thank for reading!

 

 

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