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Controller not connected and i have the error - 226-Power fault detected – Embedded storage controll

April 17, 2020, 2:29 am
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Hi Experts,

Can anyone please help me.

I have a Proliant DL 360p Gen8, first i got an error during the boot :POST Error: 226 - Power Fault Detected - Embedded Storage Controller Action: Re-seat storage controller if removable.

and no controller presented in the intelegent provioning, so i was trying to remove it clean it and inseret again, nothing changed still not working, then i remove it totaly from the mother board and im still getting the same error during the boot, even the controller is not there any help- I have the p420i controller

Thank you so mush

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Re: Replace RAID controller P440ar for DL380 Gen9

April 17, 2020, 4:37 am
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Replace the controller. Update firmware if needed.

All config information is stored on the disks.

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Re: HP server one HDD showing Amper light continuasly

April 17, 2020, 8:42 am
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Hello,

I hope you are doing well.

I would suggest you log a support case with the HPE for further investigation to avoid any data loss.

If you feel this was helpful please click the KUDOS! thumb below!   

Regards,

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Re: DL380 G7 + Smart Array P822 capacitor recharging issue

April 17, 2020, 8:52 am
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Hello,

SA P822 doesn't support with the DL380 G7.

Please follow the below-supported documents for more clarification.

DL380 G7 QuickSpecs

https://h20195.www2.hpe.com/v2/GetPDF.aspx/c04199811.pdf
HP ProLiant DL380 G7 Server - Spare Parts

https://support.hpe.com/hpesc/public/docDisplay?docId=emr_na-c02236664
HP ProLiant DL380 G7 Server - Option Parts

https://support.hpe.com/hpesc/public/docDisplay?docId=emr_na-c02755440

I would suggest you install the supported hardware components.

If you feel this was helpful please click the KUDOS! thumb below!   

Regards,

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Re: Replace RAID controller P440ar for DL380 Gen9

April 17, 2020, 8:54 am
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Hello,

You can replace the faulty P440ar card without any issue.

Make sure to update SA P440ar controller firmware with the latest.

If you feel this was helpful please click the KUDOS! thumb below!   

Regards,

 

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Re: DL380 G7 + Smart Array P822 capacitor recharging issue

April 17, 2020, 9:33 am
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You are right. Smart Array P822 controller is supported on a DL380 G7, but the P812 which is supported, doesn't do SATA 3.0 (6 Gbps), which is what the 4 SSDs in the system use. This is a homelab system, so there isn't any budget to support buying SAS SSDs, or HDDs for that matter, to get 6 Gbps speeds.

If I enable No-Battery Write Cache, the controller can use the cache, and throughput (to the drives) increases. My question is whether the controller utilizes the connected capacitor, in case of unexpexted power loss, while that option is enabled.

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HP ProLiant DL320 G6 Servers Auto Power Off Problem?

April 17, 2020, 6:23 pm
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Hello Dear All,

My name is Shahrukh and I am looking after a SCADA System. We have 10 number of HP ProLiant DL320 G6 Servers running WIndows Server 2008 for the last 8 years. There is one specific Server (I will call it SERVER2 for reference) which shows the following strange behaviour:

  1. For about last 2 years, one of the specific power supply (i will call it PS-1 for reference) gets turned off with no observable reason. When this problem happens, the SERVER2 remains online on the 2nd power supply, only gives red LED indication on front panel.
  2. When this auto power off problem of one power supply happens, I unplug the power cord from the supply, let it rest for about 10 minutes and then replug the power cord, PS-1 again turns on and works normally for another no-fixed period of time and then the problem repeats after random time period.
  3. I replaced this PS-1 with a new healthy power supply but the same issue repeated. I even used that PS-1 in another server and it worked fine with no such power off problem.
  4. I even changed the power source and power cords of PS-1 but problem f SERVER2 still persists.
  5. Now more alarming things are happening with SERVER2. From last couple of days, complete server is getting powered off automattically. That power off or power supply failure issue is happeininig simultaneously with both of the power supplies as a result the server gets Offline, shows the red LED indication on front panel and Orange light on its Power button. I changed both power supplies with new one, changed both power cords with new one, changed power source to a new one but same problem. The server is getting power supplies failed every 3-4 hours.
  6. Remember that when i unplug the power cords and after 5-10 minutes replug the cords, it gets turned on. The server SERVER2 is in an air conidioned, controlled environment server room.

Please help me with this problem. What can be the reason? All other servers in the same cabinet with SERVER2 are working fine with no problem. Only this SERVER2 is showing this behaviour. My observation is only Power Supply Modules get turned off automatically, since power source is from the same UPS for all the servers. All other servers remain normal. I even used those 'problematic power suppllies" with other servers and they worked fine. I even replaced Power Supply modules with new from spares. but same Turned Off issue. Problem seems to be with the SERVER2. Please HELP.

Regards,

Shahrukh 

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Adding 10Gbps to ProLiant ML350p Gen8

April 18, 2020, 12:50 am
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Hello,

I have a ProLiant ML350p Gen8. I am running it virtualized and looking at getting a NAS for virtual machine storage instead of local disk storage. I don't want to run standard 1Gbps as that would be a signifncant bottle neck for disk speed.

First, does the ProLiant ML350p Gen8 motherboard bus even support running at full 10Gbps? If so, what NIC do you recommend? Should I go with an official HP branded 10Gbps NIC, or can I pickup a standard 10Gbps NIC like this one https://www.amazon.com/ASUS-XG-C100C-Network-Adapter-Single/dp/B072N84DG6/ref=sr_1_14?dchild=1&keywords=10gb+nic&qid=1587195870&sr=8-14

Finally, recommendations on going with stadard Cat 6a or SFP+ connectors?

Thanks.

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Re: DL360 Gen10 PCIE Slot 3 not PCIE Compatible?

April 18, 2020, 1:55 am
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Hi,

What all PCIe adapter you have installed in the Slot 1, Slot 2 and slot 3?

Have you checked by updating BIOS and ILO to latest ?

Also reconfirm issue with PCIe slot 2/slot 3 ?

Can you please remove any adapter installed on the Riser 1 (Slot 1) and then check the same in slot 3 ?

Any specific adapter not detecting ? can you  please share its specification?

Quickspecs

https://h20195.www2.hpe.com/v2/getpdf.aspx/a00008159enus.pdf?v

1.PNG

also

Check Standard riser options at page 10

NOTE: If secondary full height kit is installed, then primary PCIe Slot #2 cannot be used. Only 2 full height slots are supported

Refer Gen10 Riser options

https://assets.ext.hpe.com/is/content/hpedam/documents/a00043000-3999/a00043229/a00043229enw.pdf

Regards,

Sudhir

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Re: Inventory Error when upgrading firmware

April 18, 2020, 2:11 am
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Hi,

While running "launch_hpsum.bat ",  right click and choose run as administrator or run as root user in linux.

else you may get inventory errors.

 

Regards,

Sudhir

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Re: DL360 G7 all 4 HDDs in amber led error at boot

April 18, 2020, 5:19 am
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Hello Sudhir,

Again thank you for the response. Your link booted succesfully and managed to get to get an ADU report from the utility.I hope this pastebin link doesnt delete this reply:

https://pastebin.com/96BtYcvD

Furthermore the utility gave me 2 yellow alerts:
Code 347: No cache is configured (I have a 512mb cache card inserted with battery)
Code 267: No configurable disks attached to the controller (Could it be they were part of the array or the prev. motherboard so they are tagged as non usable? Do they need low level formatting first?)

Furthermore i have no license installed, but i think thats only needed for advanced stuff.

Bios Post doesnt give me errors. The amber disk lights just all come on when the progressbar is filling. (at 20 30% ish).

ILO3 System Information tab gives me a red X with Failed Status for the drives.. Clicking on that gives me: Drivegroup 1 with backplane firmware version 1.16:
Drivebay      ProductID     Drive Status       Drive UID
1                        N/A                 OK                   UID ON
2                        N/A                 fault                UID OFF
3                        N/A                 fault                UID OFF
4                        N/A                 fault                UID OFF

Its weird it sees 1 as ok and 2 3 4 as fault, because all lights are on at the front.

I hope you have some ideas.

Regards

 

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Re: DL360 G7 all 4 HDDs in amber led error at boot

April 18, 2020, 7:49 am
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Hi,

Now,  We know following:

1. Embedded controller P410i detected but no physical drives seen in it.

2. There is a 512Mb cache module but not configured, since there is no logical drive detected.
But you mentioned about 4 drives seen in the ILO.

Which means drives are present but controller is unable to communicate with them.

I have a feeling that drives are configured earlier in Raid 6 which required license.

Can you please confirm, if yes can 

RAID Support RAID 6, 6+0 (Advanced Data Guarding)
NOTE: RAID 6, 6+0 can be enabled with one of the following combinations:
256 MB cache, Battery kit and Smart Array Advanced Pack License key
option upgrades
512 MB BBWC/FBWC and Smart Array Advanced Pack License key option
upgrades
1G FBWC and Smart Array Advanced Pack License key option upgrades

Refer following link to know about HP Smart Array Advanced Pack (SAAP 2.0)

http://www.ikt-handel.no/pdf/848CDB9D-54ED-4107-9A12-0B0021EC3C9E.pdf

https://support.hpe.com/hpesc/public/docDisplay?docId=emr_na-c03245319

Follow the steps below to add SAAP2.0 license key if you have:

HP ProLiant Servers - HP Smart Array Advanced Pack (SAAP): Installing a License Key with Option ROM Configuration for Arrays (ORCA)

https://support.hpe.com/hpesc/public/docDisplay?docId=emr_na-c02793105

or

To install a License Key in ACU:

    1. Open ACU and click the Configuration tab.
    2. Select a controller from the Controller/Device menu.
    3. In the Available Tasks panel, click Manage License Keys.
    4. Click Add License Key.
    5. Enter License Key number.
    6.  Click Save

 Reboot and check if logical drive detected.

Enter into ACU utility again and verify whether cache is configured if not, configure is now for the logical drive.

Incase you dont have license key and want to proceed without that then use HP Drive Erase in ACU and then reconfigure different Raid (0/1/5)

If you feel this was helpful please click the KUDOS! thumb below!

Regards,

Sudhir

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Booting ESXi 6.5 from USB on an HP Proliant DL360p Gen8 Server

April 18, 2020, 10:48 am
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I hope you can help :')

Hello Everyone

I plugged a USB 16Go to internal usb port of my DL360p Gen8 server, booted the ESXi 6.5 (HPE custom image) cd and told it to install to the usb drive. Install completed successfully. Went into the BIOS and Set the Internal USB as the primary, then changed the boot order to boot usb first. When the server boots up, it doesn't find anything to boot from and just keeps looping, looking for a bootable device. I tried pressing F11 and manually selecting the usb drive but still nothing. Tried a different usb drive...nothing. Anyone have any idea what I may be missing ?

Thank you

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HP ProLiant DL320 G6 Server, not entering POST?

April 18, 2020, 11:10 am
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Hello all.

This is Shahrukh.  I have a server HP ProLiant DL320 G6, OS = Windows Server 2008 R2 Standard, Raid-1, iLo-2. The said server went under 2-3 power failure cycles and now the server is stuck at point where when I turn on the server by applying power, the System Health LED on front panel becomes Solid Green and Power Button LED becomes Solid Amber, only PSU fans turned on while other Fans stay off, No Display nothing, the server even not enters POST. It stuck. Please Help.

Regards,

Shahrukh

 

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Re: DL360 G7 all 4 HDDs in amber led error at boot

April 18, 2020, 12:13 pm
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once again, thank you for the extensive reply.

After entering an old trial key which gave me 60days trial i rebooted the server, still no go.
I Rebooted the HP Smart Start iso once again and performed a full settings reset of the server. It included also the disks. Still no go.

Since the disks do not appear to be spinning, could it be a physical thing? Like voltages as in my opening post?

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Re: Adding 10Gbps to ProLiant ML350p Gen8

April 18, 2020, 1:43 pm
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Hi, go to HPE QuickSpecs portal and, under the Online QuickSpecs section, select Search All QuickSpecs.

Once there search for the string "HP ProLiant ML350p Generation 8 (Gen8)".

The (worldwide valid) HPE QuickSpecs for your HP ProLiant ML350p Generation 8 (Gen8) server is the Edition 57 published 27 August 2015 (Retired).

There you will find that supported and certified HP Network Interface Cards (with 1G and 10G, SFP/SFP+ and RJ45) are listed at page 34:

ML350p_G8.png

 

If I were you - to be 100% sure the NIC will be supported - I'll search one of those 10G Base-T adapters listed above.

Since you're looking for 10GBase-T (Copper RJ45) port(s) - you wrote about Cat. 6 cabling (which is OK) - suitable NICs (both dual ports) would be:

  • HPE Ethernet 10Gb 2-port 530T Adapter (HP SKU: 656596-B21)
  • HPE Ethernet 10Gb 2-port 561T Adapter (HP SKU: 716591-B21)
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HP Proliant DL360 G7 CPU Upgrade Caused Failed Boot

April 18, 2020, 2:41 pm
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I wanted to upgrade my DL360 G7 to Xeon X5687's after installing them it does not make it to post screen and instead beeps at me quickly, not a steady beep but a very quick on, off repeated. I tried reseating the CPU's but still did not work, I checked for bent pins, and there where none.   https://www.harddrivesdirect.com/quickspecs_proliant_DL360G7.php In the quickspecks it says it supports them, but only through HP Factory Integration which I had assumed ment that it was possible to get them working. Any respose would be helpfull!

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Re: HP Proliant DL360 G7 CPU Upgrade Caused Failed Boot

April 18, 2020, 2:50 pm
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Re: Upgrading driver for SmartArray safe?

April 18, 2020, 11:15 pm
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Thanks for reply Sudhir,

 

I was so afraid that I did not upgrade the smartarray, everything seems to be working fine anyway.

 

My server is an HPE ML350p Gen8 server. There are 12 missing device drivers. Most of these devices are Intel Xeon, I could not find the drivers in HPE support website. Also, one of these is for ILO, I'm not sure if needed because ILO is enabled and working. 

 

It hurts my eye whenever I see those missing drivers in device manager. I probably have to schedule another maintenance window if installing is really needed. But is it okay to leave it like that?

 

 

Thanks,

James

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HP Microserver Gen8 Nand problem

April 19, 2020, 4:02 am
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So I got this week a second hand HP Microserver Gen8 what had been used for home nas for a couple of years. Nothing on server was upgraded so I upgraded everything what I could to the latest version.

iLO Diagnostics states:

Controller firmware revision 2.10.00 NAND read failure: Media is in a WRITE-PROTECTED state 

and an exclamation mark with the message:

ProLiant MicroServer Gen8 System Programmable Logic Device version 0x06 

 

Now, i tried everything what i found about this problem, my gut tells me that it`s a faulty motherboard. Howewer one interesting thing found out was, if i downgrade iLO to version 2.54 and perform a NAND format with the server off, the whole Diagnostics page goes green, state of NAND becomes OK. Untill i boot up the server. Than it changes again back to "Failed restart/Initialising media" state.

Is there anything i can do? How can i configure a new Array without the HP Smart Array Assistant or Inteligent Provisioning? Is it safe to use this way the server?

Thank you in advance,

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